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DELIVERY & RETURNS

SHIPPING

All Moonchild Yoga Wear clothing is shipped from our head office in Denmark. Shipping costs within EU are FREE on orders above €100,- (€ 9,- on orders below €100,-). For outside EU shipping cost is € 15,- on all orders. We do everything we can to keep our shipping costs down and share any savings we get from shipping providers with our customers. Our shipping partners include:

 

  

 

You will receive an email with a tracking number as soon as your order is shipped. This email will also include a link to the shipping provider’s website so you can follow the progress of your package.

If for some reason you do not receive an email, please email us at sales@moonchildyogawear.com and we will gladly provide your shipping and tracking information.

Any customs fees incurred on international shipping are the responsibility of the customer. Moonchild Yoga Wear has no control over the customs charges or exchange rates.

RETURNS/EXCHANGES POLICY

Returns:
We accept returns for purchases made from this website only. Items must be unworn, unwashed, and with all original tags attached

A return request must be submitted within 30 days of purchase.

We recommend reusing the original packaging by turning it inside out and sealing it with packing tape. It's the ecological way to go!

Damages:
Sometimes small manufacturing issues cannot be seen until an item is worn. If you notice a manufacturing issue, please contact us by sending an email to sales@moonchildyogawear.com and we will work out the best solution for the issue.

Exchanges:
We like to keep things simple. In order to make an exchange, e-mail us with your 4-digit order number. You will be refunded once your item has been received, but in the meantime, feel free to place a new order for your preferred item. All standard shipping charges apply for redelivery.

Return address:
All returns should be sent to our head office at:

Moonchild Yoga Wear, Fenrisvej 73, DK-8210 Aarhus V, Denmark

Purchases made from resellers:
Please take your return or exchange back to the original point of purchase for processing. Only the dealer from whom you made your purchase will be able to issue a refund.

Shipping your INTERNATIONAL order back:
Due to the various complexities of international shipping we are not able to provide a return shipping label or cover the shipping cost for international returns.

Should you wish to make an international exchange, Moonchild Yoga Wear will cover the cost to send your new item out once we have received the returned package. Moonchild Yoga Wear is not responsible for lost return packages or costs associated with internationally shipping back a return or exchange.

Please note: If you are exchanging an item due to a manufacturing issue, Moonchild Yoga Wear will refund the cost of international standard return shipping.

CONTACT US:
Feel free to reach out to our customer service team at sales@moonchildyogawear.com should you need clarification on any of the above.