Shipping policy

INTERNATIONAL DELIVERY

Moonchild Yoga Wear orders are dispatched from our warehouse in Denmark. We ship to all EU countries, plus Norway, Switzerland and the United Kingdom. We work with GLS, PostNord and UPS.

See our Delivery & Returns page for destination-specific delivery guidance. Shipping options and costs for your address are shown at checkout.

NOTE! If you have any questions to our delivery options please e-mail us on sales@moonchildyogawear.com

    

 

IMPORT CUSTOMS/TAXES

Please note that there may be import customs or local taxes charged for deliveries made outside EU. Any customs fees incurred on international shipping are the responsibility of the customer. Moonchild Yoga Wear has no control over the customs charges or exchange rates.

TRACKING YOUR ORDER

You will receive an email with a tracking number as soon as your order is shipped. This email will also include a link to the shipping provider’s website so you can follow the progress of your package. Any issues with your delivery please contact first the shipping provider as they are best suited to hel you directly.

If for some reason you do not receive an email, please email us at sales@moonchildyogawear.com and we will gladly provide your shipping and tracking information.

RETURNS/EXCHANGES POLICY

Returns & Exchanges
We accept returns for purchases made from this website only. Items must be unworn, unwashed, and with all original tags attached. 

A return request must be submitted within 14 days of receipt of your items by e-mail to us, after this date you will have 14 days more to return the item to us.

We recommend re-using the original packaging and sealing it with packing tape. It's the ecological way to go!

Please visit your Return Center to initiate your return:

https://moonchild.myreturnscenter.com/

Return address:
All returns should be sent to the Moonchild warehouse at:

Textile Logistics
Transportcenter Alle 4
7400 Herning
Denmark
Att: Moonchild Return

Please include a note in the package with your name, order number and if you wish to have a refund or exchange for a different size. The return cost is to be paid by the customer - for exchange of size we will ship the new size to you free of charge. 

IMPORTANT: It does not matter which company you send it back with - but you have to make sure they delivery to the end address above as we do not accept to pick-up returns from parcel shops or DAO delivery etc.

Purchases made from resellers:
Please take your return or exchange back to the original point of purchase for processing. Only the dealer from whom you made your purchase will be able to issue a refund.

Shipping your order back:
Due to the various complexities of international shipping we are not able to provide a return shipping label or cover the shipping cost for international returns.

Moonchild Yoga Wear is not responsible for lost return packages or costs associated with internationally shipping back a return or exchange.

Damages:
Sometimes small manufacturing issues cannot be seen until an item is worn. If you notice a manufacturing issue, please contact us by sending an email to sales@moonchildyogawear.com and we will work out the best solution for the issue.

Please note: If you are exchanging an item due to a manufacturing issue, Moonchild Yoga Wear will refund the cost of international standard return shipping.

CONTACT US:
Feel free to reach out to our customer service team at sales@moonchildyogawear.com should you need clarification on our delivery and return policy.