All Moonchild Yoga Wear clothing is shipped from our warehouse in Denmark. We offer International Shipping and work with GLS and UPS to offer our customers fast and secure delivery of your Moonchild products.
With GLS and UPS delivery you will receive your order within:
2-4 working days for Denmark (Vi tilbyde GLS Pakkeshop eller GLS Hjemmelevering - alle varer sendes fra vores lager i Ikast)
5-7 working days for most EU destinations
10-12 working days for rest of the World
NOTE! If you have any questions to our delivery options please e-mail us on email@example.com
Please note that there may be import customs or local taxes charged for deliveries made outside EU. Any customs fees incurred on international shipping are the responsibility of the customer. Moonchild Yoga Wear has no control over the customs charges or exchange rates.
TRACKING YOUR ORDER
You will receive an email with a tracking number as soon as your order is shipped. This email will also include a link to the shipping provider’s website so you can follow the progress of your package. Any issues with your delivery please contact first the shipping provider as they are best suited to hel you directly.
If for some reason you do not receive an email, please email us at firstname.lastname@example.org and we will gladly provide your shipping and tracking information.
Christmas extended returns policy
All orders placed AFTER 15 November 2022 can be returned until 15th January 2023. Items must be returned in their original conditions as per the policy below.
Returns & Exchanges
We accept returns for purchases made from this website only. Items must be unworn, unwashed, and with all original tags attached.
A return request must be submitted within 14 days of receipt of your items by e-mail to us, after this date you will have 14 days more to return the item to us.
We recommend re-using the original packaging and sealing it with packing tape. It's the ecological way to go!
Please visit your Return Center to initiate your return:
All returns should be sent to the Moonchild warehouse at:
Textile Logistics Denmark, Thrigesvej 27, 7430 Ikast, Denmark, Att: "Moonchild Return"
Please include a note in the package with your name, order number and if you wish to have a refund or exchange for a different size. The return cost is to be paid by the customer - for exchange of size we will ship the new size to you free of charge.
IMPORTANT: It does not matter which company you send it back with - but you have to make sure they delivery to the end address above as we do not accept to pick-up returns from parcel shops or DAO delivery etc.
Purchases made from resellers:
Please take your return or exchange back to the original point of purchase for processing. Only the dealer from whom you made your purchase will be able to issue a refund.
Shipping your order back:
Due to the various complexities of international shipping we are not able to provide a return shipping label or cover the shipping cost for international returns.
Moonchild Yoga Wear is not responsible for lost return packages or costs associated with internationally shipping back a return or exchange.
Sometimes small manufacturing issues cannot be seen until an item is worn. If you notice a manufacturing issue, please contact us by sending an email to email@example.com and we will work out the best solution for the issue.
Please note: If you are exchanging an item due to a manufacturing issue, Moonchild Yoga Wear will refund the cost of international standard return shipping.
Feel free to reach out to our customer service team at firstname.lastname@example.org should you need clarification on our delivery and return policy.