Returns & Exchanges
To make a return directly to us the following conditions apply:
- We only accept returns for purchases made from this website.
- Items need to be unworn.
- Items need to be unwashed.
- Items must be returned with all original tags still attached.
- Items must be delivered to our warehouse - not a parcel shop or post office
How long can I think before submitting my return request?
- A return request must be submitted within 14 days of receipt of your items by e-mail to us, after this date you will have 14 days more to return the item to us.
How should I pack my return order?
- We recommend re-using the original packaging and sealing it with packing tape. It's the ecological way to go!
HOW DO I GET MY RETURN/EXCHANGE STARTED?
All returns should be sent to the Moonchild warehouse at:
Is there anything else I should do?
- Please include a note in the package with your name, order number and if you wish to have a refund or exchange for a different size. The return cost is to be paid by the customer - for exchange of size we will ship the new size to you free of charge.
Can I use any delivery company?
- IMPORTANT: It does not matter which delivery company you send it back with - but you have to make sure they delivery to the end address above as we do not accept to pick-up returns from parcel shops with Hermes, GLS etc. or night delivery with DAO.
I bought my product from a reseller, how do I return/exchange it?
- Great that you support your local community. Please take your return or exchange back to the original point of purchase for processing. Only the retailer from whom you made your purchase will be able to issue a refund or exchange.
Do I pay shipping on my return or exchange?
- Due to the various complexities of international shipping we are not able to provide a return shipping label or cover the shipping cost for international returns.
- Moonchild Yoga Wear is not responsible for lost return packages or costs associated with internationally shipping back a return or exchange.
What about damages?
- Sometimes small manufacturing issues cannot be seen until an item is worn. If you notice a manufacturing issue, please contact us by sending an email to firstname.lastname@example.org and we will work out the best solution for the issue.
Please note: If you are exchanging an item due to a manufacturing issue, Moonchild Yoga Wear will refund the cost of international standard return shipping.
If you didn't get your question answered, please contact us.
Feel free to reach out to our customer service team at email@example.com should you need clarification on our delivery and return policy.