Christmas extended returns policy
All orders placed AFTER 20 November 2019 can be returned until 7th January 2020. Items must be returned in their original conditions as per the policy below.
Returns & Exchanges
We accept returns for purchases made from this website only. Items must be unworn, unwashed, and with all original tags attached.
A return request must be submitted within 14 days of receipt of your items by e-mail to us, after this date you will have 14 days more to return the item to us.
We recommend re-using the original packaging and sealing it with packing tape. It's the ecological way to go!
All returns should be sent to the Moonchild warehouse at:
Textile Logistics, Niels Bohrs Vej 2, 7430 Ikast, Denmark, Att: "Moonchild Return"
Please include a note in the package with your name, order number and if you wish to have a refund or exchange for a different size. The return cost is to be paid by the customer - for exchange of size we will ship the new size to you free of charge.
Purchases made from resellers:
Please take your return or exchange back to the original point of purchase for processing. Only the dealer from whom you made your purchase will be able to issue a refund.
Shipping your order back:
Due to the various complexities of international shipping we are not able to provide a return shipping label or cover the shipping cost for international returns.
Moonchild Yoga Wear is not responsible for lost return packages or costs associated with internationally shipping back a return or exchange.
Sometimes small manufacturing issues cannot be seen until an item is worn. If you notice a manufacturing issue, please contact us by sending an email to firstname.lastname@example.org and we will work out the best solution for the issue.
Please note: If you are exchanging an item due to a manufacturing issue, Moonchild Yoga Wear will refund the cost of international standard return shipping.