Returns & Exchanges
We accept returns for purchases made from this website only. Items must be unworn, unwashed, and with all original tags attached.
A return request must be submitted within 14 days of receipt of your items by e-mail to us, after this date you will have 14 days more to return the item to us.
We recommend re-using the original packaging and sealing it with packing tape. It's the ecological way to go!
Please visit your Return Center to initiate your return:
All returns should be sent to the Moonchild warehouse at:
Please include a note in the package with your name, order number and if you wish to have a refund or exchange for a different size. The return cost is to be paid by the customer - for exchange of size we will ship the new size to you free of charge.
IMPORTANT: It does not matter which company you send it back with - but you have to make sure they delivery to the end address above as we do not accept to pick-up returns from parcel shops etc or night delivery with DAO.
Purchases made from resellers:
Please take your return or exchange back to the original point of purchase for processing. Only the retailer from whom you made your purchase will be able to issue a refund or exchange.
Shipping your order back:
Due to the various complexities of international shipping we are not able to provide a return shipping label or cover the shipping cost for international returns.
Moonchild Yoga Wear is not responsible for lost return packages or costs associated with internationally shipping back a return or exchange.
Sometimes small manufacturing issues cannot be seen until an item is worn. If you notice a manufacturing issue, please contact us by sending an email to email@example.com and we will work out the best solution for the issue.
Please note: If you are exchanging an item due to a manufacturing issue, Moonchild Yoga Wear will refund the cost of international standard return shipping.
Feel free to reach out to our customer service team at firstname.lastname@example.org should you need clarification on our delivery and return policy.